Technologies | Telerik | Update on cache issue | Tech support

 First, I would like to check if the problem has been resolved on your end, as I was able to successfully access the URL from my desktop using the Chrome browser. If the issue persists, I’d like to provide some steps to troubleshoot further:

1. Clear Client-Side DNS Cache

   • On your mobile device, try toggling airplane mode on and off.
   • Clear the browser cache and cookies (you can find this option in your browser settings).
   • If this doesn’t work, restarting the device may help.

2. Network-Specific Testing

   • Since the page loads using your mobile service but not on the internal Wi-Fi, it’s likely related to your network settings.
   • Please check with your IT team to ensure the domain mplighting.net is not being blocked by the firewall or proxy settings.

3. Browser Cache Clearing

   • For desktop or mobile browsers, you can try clearing the cache:
     • Go to browser settings → Privacy and Security → Clear Browsing Data.
     • Alternatively, open the page in an incognito window or perform a "hard refresh" (Ctrl + Shift + R).

4. Telerik UI Dependencies

   • Ensure all required Telerik UI resources are loading properly. Sometimes, older cached files can cause display issues. Clearing the cache or testing in an incognito browser may resolve this. 
   • You can also enable and disable the Telerik and Microsoft CDN and see if this makes any difference:
     
     

             <telerik:RadScriptManager ID="RadScriptManager1" runat="server" CdnSettings-TelerikCdn="Enabled" EnableCdn="true"></telerik:RadScriptManager>
             <telerik:RadStyleSheetManager ID="RadStyleSheetManager1" runat="server" CdnSettings-TelerikCdn="Enabled"></telerik:RadStyleSheetManager>

For Internal IT Troubleshooting

If the issue still occurs, the following steps can be helpful for your IT team:

• Verify if the DNS cache has been fully cleared on the network.
• Whitelist the domain mplighting.net in the network’s firewall or proxy settings.
• Use tools like ping or tracert to test network connectivity to the server.

Please let me know if any of these steps help resolve the issue, or feel free to share additional details about the error message or behaviors you are seeing. I am happy to assist further and coordinate with your IT team if needed.

Looking forward to your update!