Telerik support | Network issue | DNS

 I noticed that you have closed the ticket, but I wanted to share some more tips that you can try if the problem resides or reappears:

• Verify DNS Configuration: Ensure the DNS settings on the affected computer are correctly configured. You can do this by checking the network adapter settings and confirming that the DNS server addresses are set correctly. Using public DNS servers like Google's (8.8.8.8 and 8.8.4.4) can sometimes resolve connectivity issues.

• Firewall and Security Software: Check if any firewall or security software on the computer is blocking outbound connections to the domain mplighting.net. Temporarily disabling the firewall or security software can help identify if they are causing the issue.

• Network Proxy Settings: Verify that there are no proxy settings configured in the browser or system network settings that might be affecting connectivity. Incorrect proxy settings can often lead to network access issues.

• Ping from Another Device: Try pinging mplighting.net from another device on the same network to determine if the issue is specific to the worker's computer or if it affects the entire network.

• Check Hosts File: Ensure that the hosts file on the affected computer does not have any incorrect entries for mplighting.net that could be causing the ping to fail. The hosts file can be found at C:\Windows\System32\drivers\etc\hosts.

• Network Troubleshooting Tools: Use network troubleshooting tools like tracert to see if there are any network hops where the connection is failing. This can help identify if the issue is within the local network or elsewhere.

If these steps do not resolve the issue, it would be beneficial to continue working with your IT support team, as they have the ability to access and modify network configurations directly. Please let me know if you need further assistance or have additional details to share.