The chain hailed by Wall Street as a 'retail treasure' runs the most disastrous store we've ever seen

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Customers didn't seem to mind the mess. There was a steady line of people checking out while we visited and more than 20 shoppers throughout the store. The messy environment is likely a product of Ross's efforts to keep prices low by investing less in labor and infrastructure — like construction and display costs — than full-priced department stores.Ross' earnings for the most recent fiscal year grew 10% to $14.1 billion.