VP of Software
EngineeringVP of Software Engineering
Apr 2022 -
Present · 2 yrs 3 mosApr 2022 to Present · 2 yrs 3 mos
Responsible for leading all aspects of the development and delivery of the company's CRM cloud, Revenue Cloud and Sales Cloud. Manage and scale high-performing global teams. Work with the CTO to set the technology vision for the company and lead the execution of the strategy for technology, platforms, and partnerships.
Skills: Vendor Management · Software Project Management · Change Management · Global Talent Acquisition and Retention · Stakeholder Management · Agile Methodologies · Web Development · Strategic Planning and Execution · People Management · Process Management · Continuous Integration and Continuous Delivery (CI/CD) · Performance Management · Conflict Resolution and Mediation · Budgeting and Resource Allocation · Software Architectural Design · Software Development Life Cycle (SDLC)
Senior Director
of Software DevelopmentSenior Director of Software Development
• Led inter-departmental collaboration throughout project
completion. Point of contact between Support, Operation, Product, Sales, and
Engineering teams.
• Coordinated/Led integration projects with third party providers and clients.
• Provided technical solutions for internal deal reviews, external
vendor/customer solutions and support.
• Analyzed business requirements from stakeholders and made business and
technical recommendations.
• Managed and influenced stakeholder interactions throughout the project
completion to drive customer satisfaction while delivering software
incrementally.
• Led and provided hands-on participation in the requirement analysis, design,
development, testing, and deployment of software development projects.
• Responsible for server, resource, and service provisioning for On-Premise and
Azure Cloud applications, working closely with the IT and DevOps on setting up
the network, server, service and CICD pipelines.
• Established and optimized project management, software development and team
building processes.
• Mentored and trained team members and peers in agile/scrum processes.
• Managed multi-cultural teams of on-site and off-shore developers. Provided technical
and process leadership and mentoring to build high performing team.
• Conducted interviews, hired, and on-boarded contractors and FTEs.
• Performed employee performance reviews. Created and fostered career
development and growth paths for team members aligned with company and personal
objectives.
Skills: Vendor Management · Software Project Management · Change Management · Global Talent Acquisition and Retention · Stakeholder Management · Agile Methodologies · Web Development · Strategic Planning and Execution · People Management · Process Management · Continuous Integration and Continuous Delivery (CI/CD) · Performance Management · Conflict Resolution and Mediation · Budgeting and Resource Allocation · Software Architectural Design · Software Development Life Cycle (SDLC)
Director of
Software DevelopmentDirector of Software Development
Nov 2015 - Nov
2016 · 1 yr 1 moNov 2015 to Nov 2016 · 1 yr 1 mo
• All responsibilities listed from the previous role but in
a larger scale. I took over the whole sales cloud - 6 products and more than 30
applications.
• Created a company knowledge-base using Confluence and trained different
departments to use it.
• Created the software development lifecycle and coached the production and
development team.
• Interviewed, trained, assigned, and directed specific development tasks.
Conducted team goal settings and employee performance reviews.
Skills: Vendor Management · Software Project Management · Change Management · Global Talent Acquisition and Retention · Agile Methodologies · Web Development · Strategic Planning and Execution · People Management · Process Management · Continuous Integration and Continuous Delivery (CI/CD) · Performance Management · Conflict Resolution and Mediation · Software Architectural Design · Software Development Life Cycle (SDLC)
Development
ManagerDevelopment Manager
Dec 2011 - Nov
2015 · 4 yrsDec 2011 to Nov 2015 · 4 yrs
• Managed a team of 10 on-site and off-shore developers.
• Led and provided hands-on participation in the architecture, design, coding,
and testing of software development projects.
• Upgraded a legacy application from ASP to ASP.NET, migrated data to
normalized database structure, and built an upgrade tool for the production
team to upgrade properties from old platform to new platform smoothly.
• Implemented blue-green no downtime deployment, which cut deployment time from
hours to 15-30 minutes, increased deployment success rate, and improved team’s
job satisfaction.
• Built a database deployment tool that allows the team to version and
auto-deploy database changes, increasing deployment success rate.
• Worked closely with the management team and CTO to standardize the development
& project management process.
• Standardized the infrastructure and application health monitor.
• Worked with developers at a peer level from a technical perspective, provided
design guidance, technical difficulties consultant, code review.
Skills: Vendor Management · Software Project Management · Agile Methodologies · Web Development · People Management · Process Management · Software Development Life Cycle (SDLC)
Software Project
LeadSoftware Project Lead
Dec 2010 - Dec
2011 · 1 yr 1 moDec 2010 to Dec 2011 · 1 yr 1 mo
• Led a team size of 2-4 developers to build and also
maintain a few Sales Cloud applications.
• Coordinated with the production and development teams to ensure smooth and
timely delivery.
• Led and supported several data integration projects with large booking engine
vendors.
• On-boarded and coached junior developers.
Skills: Software Project Management · Web Development · Software Development Life Cycle (SDLC)
Software
DeveloperSoftware Developer
Dec 2007 - Dec
2010 · 3 yrs 1 moDec 2007 to Dec 2010 · 3 yrs 1 mo
• Designed and developed eConcierge, including FrontEnd,
BackEnd, Email Service, and ETL. eConcierge is a platform that empowers the
guests to customize their pre-stay itinerary and in-stay experience. Worked
closely with the design team and account manager to onboard customers on
eConcierge.
• Architected and built eP Lite in ASP.NET - a light version of our legacy ASP
application eProposal. eProposal is a platform that enables property staff to
respond to an RFP in a personalized, media-rich format within minutes.
• Built new eProposal Web Service APIs for third party RFP system and eProposal
integration. Led integration projects with different enterprise-size vendors.
• Led and developed RFP Toolkit and eBrochure products in Sales Cloud.
• Supported and maintained multiple Sales Cloud applications and provided
technical insights for improving the applications.
• Coordinated with the production and development team to ensure smooth and
timely delivery.•
Skills: Web Development
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