Accent conversion technology set to revolutionize call centers
A Silicon Valley company, Sanas, has created an accent conversion technology that is set to revolutionise millions of Filipino and Indian call center jobs.
The software, requires no complex installation or hardware, can turn heavy Indian or Filipino accents into an American accent – and is activated with a simple on-off button. The technology works in real-time with zero audible lag and is compliant with all data security standards.
The founders of Sanas.ai recently spun the company out of the Stanford Artificial Intelligence Lab (SAIL) and is funded by Village Global, which is itself is backed by technology luminaries such as Mark Zuckerberg, Jeff Bezos, and Bill Gates. Maxim Serebryakov, Sanas CEO, said that the technology “will add enormous value to call centers where ‘accent matching’ can effortlessly reduce communication friction and increase customer satisfaction”.
While the area is still relatively new, Sanas has developed incredible proprietary technology, assisted by some of the leading minds in Silicon Valley audio and speech space, with a simple-to-use product that could absolutely revolutionize (in a positive way) millions of jobs across the global call centre industry.
What is an accent worth?
Sanas claims that accent mismatches can produce (or cost) over $37,000 of value annual per agent. They calculate that the typical US-based agent costs $25/h compared to an Indian or Philippine call center agent at a typical price of $12/hr. While not all of the benefits could be attributed to just the accent, there is still a whopping difference of over $37,000 between the two options.
- US agent: $25 per agent per hour
- Offshore agent: $12 per agent per hour (S.E. Asia)
- Cost delta: $37,440 per agent per year
If the accent mismatch – which is so commonly a red flag to weary customers – can be removed, then it opens up incredible opportunities to enhance customer interactions, increase CSAT (customer satisfaction) ratings whilst still utilising the more cost-effective resources.
Limited partner opportunity
Sanas is offering two BPOs (one in India and one in the Philippines) the opportunity to use their product for free. They are giving away 2 x 12-month trials, with zero tie-ins.
They will be working in partnership with the just two successful call centers to publish co-branded case studies and white papers.
If interested, reach out to Outsource Accelerator now to see if you qualify:
Email: info@outsourceaccelerator.com – Subject: SANAS
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