The Dr. Jekyll and Mr. Hyde of process | Kristen Gil, Google

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Kristen Gil, vice president of Google’s internal consulting group, talks about finding the balance between process that supports innovation and process that hurts innovation. She recognizes that processes can encourage collaboration, enable rapid evaluation, and foster conversation, but also that processes can be so rigid and stale that they prevent teams from achieving their purpose. Drawing examples from Google’s early hiring processes, Alphabet’s moonshot factory, X, and Google’s workspace design, Gil encourages you to think about when your processes are working and when they’re becoming a roadblock.