Here is the link.
Sabre red workspace
Challenges
- Multiple system interactions to complete an end-to-end booking
- Numerous manual activities throughout the consultant workflow
- Unorganized and disparate content limits seamless cross-selling and up-selling
- Non-commissionable fares compete with your own special fares at the point of sale
Goals / Objectives
- Eliminate the perceived gap with competitor’s Point of Sale Solution and win 20 million bookings, worth over $100 million in annual revenue
- 8 week design sprint to deliver screen mockups depicting end-to-end leisure oriented workflows
- 6 month agile development plan to deliver a working code solution for beta test ready
Results
- Based on the success of the pilot test, Sabre won the Australian business ($1.4 Billion over ten years).
- Flight Centre was able to complete onboarding six months ahead of schedule. In the six months following the rollout, they reported an 8.7% increase in Total Transaction Value. In the first year, they reported a 23.3% increase in profits, totaling $32MM.
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