Milena Head - PhD

 Professor, Director, McMaster Digital Transformation Research Centre,

• Information Systems

Dr. Milena Head is a Professor of Information Systems at DeGroote, Acting Director, McMaster Digital Transformation Research Centre the Wayne C. Fox Chair in Business Innovation and Academic Director of the EMBA program at the DeGroote School of Business. She specializes in electronic business (eBusiness) and Human Computer Interaction (HCI), having published over 100 papers in academic journals, books and conferences. Her research interests include trust, privacy and adoption of electronic commerce and new technologies; interface design; and cross-cultural, gender and age issues related to technology use. She also examines the potential negative impacts of technology, including identity theft, techno-stress and cyber-bullying. Milena has received numerous teaching and research awards and is frequently called upon by the media and by community groups to speak about her research.

Beyond her academic roles, Milena has acted as a personal consultant on topics of eCommerce strategy, usability and fraud management, and has been an invited speaker at numerous corporate events and meetings. She also developed a senior MBA course at the DeGroote School of Business in partnership with AT Kearney, enabling students to work with real clients on real consulting projects.

Experience

I consider teaching to be a critical component of my appointment at McMaster. While research requires time, diligence, patience and creativity, I believe that effective teaching also requires these traits, and more. I believe that successful learning is a partnership between teacher and student. It should be a cooperative process that involves open communication. I strive to create an atmosphere of exploration, inquiry and excitement in my classrooms.

Courses Taught

Graduate:

• MBA D701 A.T. Kearney Student Lab: Fall 2012
• MBA D700 Case Analyses and Presentations: Fall 2011, Fall 2012
• MBA K603 Information Systems Management: Fall 2011, Fall 2009, Fall 2008, Fall 2007, Fall 2006, Fall 2005, Winter 2005, Fall 2004, Winter 2004, Fall 2003, Fall 2002
• MBA K732 Human Computer Interaction: Fall 2003, Fall 2001
• MBA K728 eBusiness Case Studies: Fall 2001
• MBA S727 Telecommunication Networks and Their Business Applications: Fall 1999
• MBA S601 Information Systems in Management: Winter 2002, Fall 2001, Winter 2001, Fall 2000, Winter 2000, Fall 1999, Winter 1999, Fall 1998, Fall 1997
• Q776 Ph.D. Seminar Course I: Fall 2005, Winter 2003, Fall 2001, Summer 2000
• Q777 Ph.D. Seminar Course II: Winter 2006, Summer 2003, Winter 2002, Fall 2000

Undergraduate:

• Commerce 4QX3 Issues in eBusiness: Winter 2004
• Commerce 4QX3 Usability in eCommerce: Fall 2001
• Commerce 4QE3 Telecommunication and Electronic Commerce: Fall 199
• Commerce 2QB3 Information Systems in Management: Winter 1999, Winter 1998, Winter 1996

Executive Training:

• Hatch Beddows Consulting (Winter 2001): Four sessions entitled “The New Economy”
• InfoTech Leader Program (Winter 2003, Fall 2002, Summer 2002, Winter 2002, Fall 2001): Two day workshops entitled “Introduction to Electronic Commerce”

MBA D701 A.T. Kearney Student Lab: Fall 2012